$2.2M Saved for a Large Health System

At an annual average cost of $6,600 per spouse and $3,600 per child, the health system hoped for some welcomed savings. This particular organization was aware it was in for an extensive and exhaustive project knowing that they averaged 2.07 dependents per employee (the national average is 2.2).

With such a substantial project size, the health system knew they needed to partner with a firm they could trust with every detail of the project. Because DSI is well-known as a leader in Dependent Audits and everyone involved acknowledges our second-to-none level of customer service, the choice was obvious. They had to work with DSI for such a significant undertaking.

DSI went right to work crafting branded letters, developed an outbound email strategy, and planned a thorough web and phone support protocol. The goal was to stay top of mind with employees and keep them in the loop the entire time.

This strategy included twelve e-newsletters that addressed the need for the health system to comply with regulations and that employee participation was crucial. Four different emails were sent directly from the client, which complimented the additional four that DSI sent to employees. We've learned over the years that the more emails that arrive in inboxes, the better.

The first weeks of the project proved key as there were multiple internal announcements and letters, additional emails, internal follow-ups with the stragglers, and eventually, a few deadline extensions.

We didn't stop there with 470 employees receiving personal phone calls from our Customer Support team to remind them of verification requirements.

HR supported the project by ensuring DSI received accurate mailing address changes and fostering open communication between the system's employees and DSI. After almost a decade doing verifications, DSI believes open and transparent communication is vital to the success of a project, and this one was no different.

The client couldn't be happier with our employee-sensitive Customer Support team, who received 535 calls on topics ranging from "Did you get my documents?" to "What's my username and password?" These calls would have choked and bottlenecked Human Resources, who, thanks to DSI, didn't need to deal with the onslaught of inbound activity.

By all accounts, the project was a resounding success, ultimately giving the health system a memorable $2,260,670.00 net gain. Both the consultants and the client were amazed at the 2,805.99% ROI. Our participation was also considered high at 94.61% of employees responding to DSI's efforts. 

Thanks to partnering with DSI, the health system concluded the project with a clean dependent pool, massive savings, and a great experience that didn't ruffle feathers for their employees. This project was proof that clients of any size can always trust DSI to consistently communicate to employees and significantly reduce costs, all while shoring up compliance.