Frequently Asked Questions

To help you better understand the verification process, we've compiled all of our most common questions here for you to explore.
All Questions
Employee Questions
HR Questions
Are those with cancelled benefits eligible for COBRA?
Can I add dependents during the verification process?
Can I go to my local HR representative to submit documents or for additional help?
Can I remove eligible dependents during the verification process?
Did DSI receive the documentation I just submitted?
How can I submit my documents?
How do I login to my personal verification web portal?
How do employees know they are complete and that their benefits won't be cancelled?
How do you handle submitted documents with Social Security Numbers (or other sensitive data)?
How do you manage a Dependent Verification project with Union employees?
How long does a Dependent Verification project take?
How recent do the tax return documents need to be?
How safe is my personal information (what can I do to further protect it)?
How will you know if a divorce has taken place?
I don’t have my documents (I don’t know where they are / my ex won’t give them to me)
If an employee does not remember their password, is there a password reset option?
Should the Dependent Verification process continue for future employees?
We were married/gave birth overseas, now what?
What am I supposed to do about coverage for ineligible dependents that I have to remove?
What documents do I submit?
What happens if an employee submits documents after the coverage has already been cancelled?
What if I won’t be able to meet the documentation deadline?
What if an employee says they did not get their letter?
What is the website/username/password for me to verify my dependents online?
What resources are available to dependents removed from coverage?
When is the best time to conduct a Dependent Audit?
Who is DSI?
Why do you require two documents for spouses?
Why is this process happening?
Will we know the status of our employees’ response to the verification?
Can I add dependents during the verification process?
Can I go to my local HR representative to submit documents or for additional help?
Can I remove eligible dependents during the verification process?
Did DSI receive the documentation I just submitted?
How can I submit my documents?
How do I login to my personal verification web portal?
How safe is my personal information (what can I do to further protect it)?
I don’t have my documents (I don’t know where they are / my ex won’t give them to me)
We were married/gave birth overseas, now what?
What am I supposed to do about coverage for ineligible dependents that I have to remove?
What documents do I submit?
What if I won’t be able to meet the documentation deadline?
What is the website/username/password for me to verify my dependents online?
Who is DSI?
Why is this process happening?
Are those with cancelled benefits eligible for COBRA?
How do employees know they are complete and that their benefits won't be cancelled?
How do you handle submitted documents with Social Security Numbers (or other sensitive data)?
How do you manage a Dependent Verification project with Union employees?
How long does a Dependent Verification project take?
How recent do the tax return documents need to be?
How will you know if a divorce has taken place?
If an employee does not remember their password, is there a password reset option?
Should the Dependent Verification process continue for future employees?
What happens if an employee submits documents after the coverage has already been cancelled?
What if an employee says they did not get their letter?
What resources are available to dependents removed from coverage?
When is the best time to conduct a Dependent Audit?
Why do you require two documents for spouses?
Will we know the status of our employees’ response to the verification?